ITK Harburg relies on MTRIX as its managed security services provider
Customer: ITK Harburg
Starting point
ITK Harburg AöR is a full-service provider that operates the entire IT infrastructure for district and municipal administrations in the Harburg district. It ensures smooth operation for around 1,400 users. In view of increasing phishing attacks and growing cyber threats, it became clear that conventional multi-factor authentication solutions were no longer sufficient to ensure the long-term protection of accounts and data.
Special requirements were:
- Smooth integration into the existing system landscape
- High reliability and future-proofing
- Flexible expandability for users, clients, and authentication methods
- High user acceptance
- Transparent costs and terms
The biggest challenge was to strike a balance between high security and practical applicability while remaining compatible with the existing IT infrastructure. New security mechanisms should not be perceived as an obstacle, but rather as a support for daily work.
About ITK Harburg
ITK Harburg AöR is the central IT service provider for the district of Harburg. It supports the digitization of public administration and ensures modern, secure IT infrastructures.
Her responsibilities include developing and maintaining the service portal, implementing digitization projects, and providing IT support to the health department.
The role of MTRIX as an MSSP
To meet these requirements, ITK Harburg decided to call on the expertise of MTRIX—not only as a project partner, but also as a managed security service provider (MSSP).
MTRIX will thus take over the long-term support, maintenance, and further development of the authentication solution. This step will relieve the burden on ITK Harburg's internal resources while ensuring maximum security and flexibility.
This comes with a decisive economic and strategic advantage: consumption-based monthly billing. This allowed ITK Harburg to get started without a high initial investment and to flexibly adjust authentication to the actual number of users at any time. MSSP reduces risks, creates planning security, and ensures that investments precisely match current needs.
Project implementation & commissioning
The implementation was carried out at short notice for defined user groups and went smoothly during the rollout process. Existing hardware such as smartphones and security tokens could continue to be used, meaning that no costly changes were necessary.
Thanks to close cooperation, specific requirements such as user- and group-based configuration, clear pricing and term transparency, and the option to add further authentication methods were also fully taken into account.
ITK Harburg described its collaboration with MTRIX as cooperative, transparent, and goal-oriented. Regular coordination ensured that questions and adjustments could be implemented quickly, resulting in high customer satisfaction.
Results and outlook
Shortly after project completion, ITK Harburg is already benefiting from a significantly improved security situation without compromising user-friendliness. Thanks to the MSSP approach, the solution remains flexible and can be expanded at any time if new requirements arise.
A final assessment of the efficiency gains and potential cost savings is still pending—but ITK Harburg is already emphasizing the strategic consulting and customized implementation.
Project conclusion
With MTRIX as its managed security service provider, ITK Harburg has created a sustainable foundation for its security strategy. Close cooperation now enables ITK Harburg to respond flexibly to new threats and technological developments while ensuring user-friendliness in everyday work.
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