Security doesn’t end with implementation – we ensure your authentication solution runs smoothly. With our first-class support, you get exactly the assistance you need: expert, fast, and tailored to your environment.
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Our support team is available via phone, email, and remote access – with a dedicated contact person who knows your IT environment, the solutions you use, and your specific requirements.
We handle all communication with the vendors of your authentication solution – even when multiple providers are involved. You don’t have to deal with complex escalations.
Our experienced team supports you in both languages to ensure smooth and effective communication.
An introduction to new features is included, assuming a valid maintenance agreement is in place between the client and the respective manufacturer.
Need a specific feature or improvement? We help you communicate your requirements directly to the vendors and support you throughout the implementation process.
We keep you continuously informed about new developments and updates relevant to the solutions you use.
We work with all leading MFA and authentication providers and coordinate support cases across vendors. In short, we support all manufacturers included in our portfolio.
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Our support models are flexible and tailored to your needs – from basic assistance to comprehensive all-inclusive packages. Additionally, support services can also be booked on an hourly basis.
Secure top-tier support for your authentication solution! Want to learn more? Contact us for a personalized consultation.