Starting situation
A major car manufacturer used RSA tokens for desktop access and various MFA solutions for remote and cloud access.
The challenges
- Different authentication systems that were difficult to manage.
- Missing user-friendliness - An intuitive, workflow-driven enrollment portal that enables simple and guided enrollment was missing.
- High support costs - The missing centrally managed solution led to problems with the use of existing tokens for different use cases, which significantly increased support costs.
The solution
By changing over to a uniform, modern MFA solution, all systems could be managed centrally and optimized efficiently:
- Development of a user-friendly enrollment portal with guided setup.
- Introduction of security tokens with support for multiple authentication protocols, including Passkey/FIDO2 and OTP, to ensure maximum flexibility and security.
- Preconfiguration of security keys for direct use by employees.
- Centralized management of authentication methods across all systems.
The result
- Increased security through the possibility of a step-by-step migration from OTP to PassKey/FIDO2, whereby a sustainable and secure MFA strategy was implemented.
- Lower support costs and lower operating costs thanks to a consolidated and user-friendly solution.
- Standardized and seamless MFA integration across all domains, applications and platforms.